ERP software is a long-term relationship. It is a technology partnership that typically spans a decade; one that requires ongoing commitment and continued interaction.

In the actual software selection process, reviewing the supplier's organization and their overall business processesis as important as the overall functionality itself. When you select an ERP package, you are selecting both the package itself as well as the organization that supplies it to you. When you select an ERP supplier, far more so than other supplier relationships, you must have a true partnership with the developer.

A good match is not easily found. Technology may fit, but culture may not. Like it or not, you will be inevitably linked to the supplier throughout the entire life cycle of the ERP system within your organization. If you lack a solid cultural fit, the relationship is headed for disaster from day one.

We ERP suppliers many times receive a fairly negative reputation in the news, in forums, and at the water cooler. Focus is placed on failed implementations, broken promises, and the like. But is it the supplier's fault? In some cases yes, and in some cases no. There is no universal answer. Like any relationship, it takes commitment from both sides to make it work. It takes dedication, trust, and a true desire for the relationship itself to succeed.

I've always viewed personal relationships as a rollercoaster of ups and downs. My relationships with my ERP customers are the same. The relationship is never a flat road without bumps or jumps to add excitement. And in all honestly, it shouldn't be. If I quietly go on my way without ever pointing out issues or saying no, I am not doing you justice as my customer.

Throughout the implementation of my ERP solution and even into ongoing maintenance, the relationship is full of ups and downs. There will be times when you love me and times when you hate me. If you always love me, I am not doing your implementation justice. If I truly care about your implementation and company, I will speak up and tell you if I think your data is incomplete, your test plan inadequate, or your employees untrained. I will tell you if I believe some of your business processes need radical adjustments. I will follow my convictions; focus on a solid partnership and our relationship as a whole.

When all is said and done, will you still love me? Some will and will not. Without question, my best customers are those that value an honest opinion. My best customers are those that understand there are times when a firm no or not yet, is indeed necessary. It is these customers that appreciate my sometimes hard stance and say thank you once implemented.

As your ERP supplier, the best advice I can give you is this - a good implementation follows the same set of rules your mother taught you as a child. Take the time to listen to others, finish your assignments on time, and ask for help when you need it.